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Akintoye, A and Chinyio, E (2005) Private Finance Initiative in the healthcare sector: trends and risk assessment. Engineering, Construction and Architectural Management, 12(06), 601–16.

Cotton, A P, Sohail, M and Scott, R E (2005) Towards improved labour standards for construction of minor works in low income countries. Engineering, Construction and Architectural Management, 12(06), 617–32.

Hari, S, Egbu, C and Kumar, B (2005) A knowledge capture awareness tool: An empirical study on small and medium enterprises in the construction industry. Engineering, Construction and Architectural Management, 12(06), 533–67.

Ng, S T (2005) Performance of engineering consultants in ISO 9000-based quality management systems implementation. Engineering, Construction and Architectural Management, 12(06), 519–32.

  • Type: Journal Article
  • Keywords: Constuction engineering; consultants; customer satisfaction; Hong Kong; ISO 9000 series; quality management
  • ISBN/ISSN: 0969-9988
  • URL: http://www.emeraldinsight.com/10.1108/09699980510634119
  • Abstract:
    Purpose – As many construction clients now require their consultants to seek accreditation under ISO 9000:2000, demonstrating customer satisfaction and continual improvement as required by the latest standards will become an important aspect for consultant practices. However, consultants seldom attempt to uncover the expectations of their clients, and this may hinder the improvement when their quality management systems (QMSs) are implemented and hence affect the satisfaction of their clients. The purpose of this paper is to examine the satisfaction of clients to the overall quality performance of engineering consultants in Hong Kong. Design/methodology/approach – To assist engineering consultants to realise the clients' expectation, the expected benefits that construction clients would like to attain through the implementation of ISO 9000-based QMSs and the perceived actual benefits the clients had received are identified through a postal survey. Findings – The results indicate that the actual benefits were generally lower than that expected by the clients. Originality/value – This paper is of value to those wishing to obtain accreditation under ISO 9000:2000 and improve their QMSs with respect to improving the satisfaction of their clients.

Senaratne, S, Kagioglou, M, Amaratunga, D, Baldry, D, Aouad, G and Bowden, A (2005) Research knowledge transfer into teaching in the built environment. Engineering, Construction and Architectural Management, 12(06), 587–600.

Sexton, M, Goulding, J, Zhang, X, Kagioglou, M, Aouad, G, Cooper, R and Barrett, P (2005) The role of the HyCon design-support tool in elevating hybrid concrete as a design option for structural frames. Engineering, Construction and Architectural Management, 12(06), 568–86.